InternetCall

General

Getting started

Billing

General

What is InternetCall?

InternetCall is a prepaid service that lets you make calls directly from your computer to anyone, anywhere in the world for as low as 2c per minute.

Using the latest technology, you make calls through the ekit website, with no software to download. This is ideal when using a computer away from home (e.g. in Internet Cafes) and you are unable to download software to the machine you are using.

Note: ekit InternetCall is not a replacement for your ordinary telephone and cannot be used for emergency calling.

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What are the benefits of InternetCall?

  • Lowest rates - Make international calls from your computer for as low as 2c per minute.
  • Use anywhere - Make calls from anywhere in the world.
  • Easy to use - All you need is an ekit account, computer with a microphone and speakers (or ideally headset or handset), Internet Explorer and Internet connection.
  • High quality - With a broadband Internet connection, the quality of the call is so good, you won't be able to tell the difference between calling from your computer or from a fixed line.
  • Quick setup - Join ekit today and start making calls immediately.

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Which countries can I call from?

You can call from a computer anywhere in the world as long as the computer has Internet Explorer, an Internet connection, microphone and speakers (or ideally headset or handset).

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Which countries can I call to?

You can call from a computer to any country in the world!

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How do I make an InternetCall?

You need an ekit account with credit on it. Join ekit by registering online or via Customer service.
Once you have your ekit account details,
  1. Go to the ekit website
  2. Log in using your ekit account number and PIN.
    * The Inbox page opens.
  3. Click InternetCall in the side navigation menu
    * The InternetCall page opens.
    * You will be presented with a dial pad, microphone and speaker volume controls and a Hang-up button to terminate calls.
  4. Enter the country code, area code and phone number of the person you wish to call.
    * Do not dial the International prefix
  5. To end the call, click Hang-up.

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What happens if I can't use the service, or I can't get it to work?

If you cannot see the dial up pad, you need to make www.ekit.com a trusted site by following these instructions,

  1. In the Internet Explorer toolbar, click Tools
  2. Scroll down and select Internet Options
    * The 'Internet options' window opens.
  3. Click Security
  4. Click Trusted sites, then click Sites
  5. Enter www.ekit.com into the text box.
  6. Disable 'Requires server verification.
  7. Click Add, then click Ok to close the window.

Your computer or network's firewall may prevent Internet Calling from working correctly. This is typically the case if you are connecting from an Internet Café, Library, Work computer, etc. You may need to speak to your network administrator if your computer is behind a network firewall.

If you are connecting from a home PC, you may want to try the following settings for your firewall software:

* SIP: 5060 (if busy by another SIP Client, ‘KCall’, ‘Twinkle’ etc) try 5070, 5080, 5090)
* RTP/RTCP: 5004, 5005 (Audio)
* STUN: 3478

If you use Windows firewall you have to open the control panel.
Click on Security Centre.
Click on Windows Firewall under "Manage Security settings for:"
Click on the Exceptions tab
Click on "Add Port"
Add each of these ports as UDP

* 3478, 5004, 5005, 5060

If you are still not able to make a call please contact 24/7 Customer service and we will do our best to resolve the situation. Please keep in mind, ekit’s Internet Call feature is a BETA release and support will be limited due to the nature of the service.

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Getting started

How do I get started?

You need an ekit account with credit on it. Join ekit by registering online or via Customer service.
To make InternetCalls, you also need a;

  • Computer with Internet Explorer and Windows 2000 or XP,
  • Microphone and speakers (or ideally headset or handset) and an
  • Internet connection

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How long does it take for my ekit account to be activated?

Immediately. When you become an ekit member, you will receive an account number and PIN while you wait. Just add credit to your account to start using the InternetCall service.

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Billing

How much does a call cost?

International call costs start from 2c per minute! The actual rate is determined by the country you are calling to. Look up the rates using the online cost calculator.
In the calling from column, select 'InternetCall'. In the calling to column, select the country you are calling to. The rate will be displayed.

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Does the rate differ depending on the time of day?

No. ekit charges flat rates 24 hours a day, 7 days a week.

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Are there any other fees?

No! There are no signup fees, monthly fees or connection fees. You only pay for the calls you make.

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How am I billed for a call?

InternetCall is a prepaid service. You need to add credit to your ekit account using a credit card. Call charges are then deducted from your current account balance each time you make a call.

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Can I see my balance and the calls I have made?

Yes, once you have your account details you can log in to the website to view your Account History and a record of all your paid activites.

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If you would like more help using ekit, feel free to contact Customer Service by sending an email to shout@ekit.com

 

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